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LeTourneau Technologies. Company Creed.
OUR MISSION:
To be recognized by our customers as designing, building and supporting the world’s most capable and reliable drilling and mining equipment.
OUR STRATEGY:
We will deliver our products, projects, and services that meet or exceed our customers’ expectations established in our 3-part
quality commitments (on spec, on-time, and
within budget), while achieving selected growth and excellent return on invested capital. This strategy is pursued through well-defined strategic initiatives with assigned accountability.
OUR VALUES:
We will treat each other, our customers and suppliers with respect, commit ourselves to an injury free workplace, uphold the highest standards of integrity, protect the environment, and create a culture of continuous improvement, all for the benefit of our shareholders.
OUR QUALITY:
We believe that -- quality is: meeting "customer" requirements specifically defined in terms of
specification, schedule, and cost (price)
- that this definition of quality is the core of our Company strategy,
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that thorough "customer" requirements are agreed "up front,"
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that agreed order requirements are within our core competencies to supply,
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that specification conformance is "built in" rather than defects "inspected out,"
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that all problems are addressed at their root cause with lasting resolution,
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that successes are recognized and that failures are admitted,
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that employees have skills, tools, and procedures to perform their work processes, at expectation,
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that employees closest to a work process must influence related decisions,
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that quality becomes possible through the total commitment of each employee,
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that all barriers to quality achievement are eliminated, and
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that our "constancy of purpose" is always practiced per our mission.
OUR GOALS:
- DEFINED HEALTH, SAFETY, AND ENVIRONMENT (HSE)
PERFORMANCE
- DEFINED CUSTOMER SATISFACTION
- REGULATORY COMPLIANCE RE PRODUCT PERFORMANCE
- CORPORATE EFFECTIVENESS
- DEFINED FINANCIAL RETURN
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